Keep work on-platform
Use Skylancer messages and order records for project decisions, approvals, and issue reporting.
Trust centre
Safer work starts with clear expectations
Use these practical safeguards to build reliable client and freelancer relationships on Skylancer.
Agree before work begins
Confirm scope, milestones, delivery dates, and revision expectations before an order becomes active.
Protect personal information
Do not share passwords, full payment-card details, government IDs, or financial account information in messages.
Safety reporting
Report a safety concern
Choose the category that best matches the situation. Include order or job details so the team can review it faster.
- Account safety or impersonation
- Harassment or inappropriate content
- Off-platform payment request
- Service, delivery, or order concern
- Other marketplace issue
Need a hand with an order?
Send the support team a detailed request. For urgent account security issues, select the account-safety category.
Policies
Clear rules for fair collaboration
Marketplace guidelines
A practical guide to respectful conduct, truthful profiles, and transparent service listings.
Review guidelinesPayment and order policy
How payment status, releases, refunds, and dispute decisions are handled for marketplace orders.
Review guidelinesPrivacy and data choices
How account data is used and the choices members have when using Skylancer.
Review guidelines